HOURS OF OPERATION:
Storefront hours – Monday thru Friday: 8:45 am – 5:45 pm. Saturdays & Sundays: Closed
Orders received before 2:00 p.m. Central Time will be put into the Production Queue the same day. Jobs will be processed according to the Order Received or Job Priority selected when placing the order. Online Ordering system has been created for automation and cost containment and is setup with a different pricing structure. Therefore, in-store and call-in orders cannot be matched with on-line prices. For lowest prices, please order and pay on-line. Contact us for special requirements. All prices are subject to change without notice.
TEXAS SALES & USE TAX:
All Items on our site is subject to Texas Sales and Use Tax. The end user is liable for paying the sales & use tax. If you are a Reseller or a Non-Profit Organization and would like to make tax exempt purchases, please create an account and download(click here) the tax forms. Complete the forms and email back to us. Once the paper work is completed, we will setup your account as a tax exempt account and you will be able to make tax exempt purchases. Please allow 2 – 3 business days (M-F) for this process.
STAYING IN TOUCH:
Signing up for an account with Us is agreeing to being contacted by email or other means of communication for the current order(s) or possible future order(s) including but not limited to: issues with files, payment(s), special offers and promotions. Job Progress and shipment notifications may also use any or all forms of communication.
In addition to email, we may call for reasons such as delays in processing a time-sensitive order. We cannot be responsible for missed communications: emails, phone calls, non-working numbers. Please include several valid contact options and be checking your email spam folder for possible emails – specially for time sensitive orders. Automated emails will have an option for “opting out” of future email communications. You may also let us know by email to discontinue future communications with our team members.
Customer Privacy is of utmost importance to us. We do not and will not share customer information.
SETUPS & PROOF:
Please upload print ready pdf files. Use the file setup guide(click here) to prepare proper print ready pdf files. Low resolution images taken off the internet do not print well. These images will look fuzzy and jagged once printed. Use images with least 300dpi resolution. Resolutions higher than 600 dpi do not add to the quality of the printed image and should be avoided. They unnecessarily add to the file size and may lead to printing errors.
If an uploaded file is not ready for print and needs correcting, we will inform you. You can then let us know if you want to print as is or let us correct it for a fee. If correction is not possible you will be notified.
If you request a digital proof, it will take your order out of the production queue and reentered once poof is approved. If the proof is not approved within 3 business days, the order will go for production with our best judgement. Proper pdf files should not require a proof but it will be sent if requested. Please proof your pdf files before uploading.
Most digital printing copiers are not able to exact match PMS colors. We therefore use the initial copies to compare with your original files on our workstations. These workstations are calibrated on a regular basis for tones and color vividness. We then make the necessary adjustments to the print output for the most pleasing result. Our digital printing system uses CMYK color profiles and ask that you use the same to setup your files or convert your files. When an RGB file is printed with a CMYK profile, variances in color occur.
CUSTOMER FILES: .
It is understood and assumed that customer provided files are properly prepared following file setup guidelines. It is the customer’s responsibility if the files fail to output properly, contain errors or provide an unacceptable result. We make every effort to discover problems in the file’s prior to and at printing stage but accept no responsibilities for errors not detected. We strive to provide the best quality possible but sometimes there are uncontrollable copy machine marks. These include drum marks, random dots, and even sometimes lines. To avoid this situation, we recommend that your images be 300dpi or higher.
All Digital Printers have image shift tolerances. During the printing process, the papers may shift in the machine which may create up to 0.10” image placement variance. We take great care to keep this possible shift under the specified range, but this is an acceptable occurrence.
ABOUT OUR SATISFACTION GUARANTEE:
We guarantee the quality of our products which are under our control. If you are not satisfied with your order and feel it is due to our error, please contact us/notify us via mail with details within 15 days. We do not keep production details or samples past 15 days and verifying errors is not possible. A transaction is considered complete and work-order closed after 15 days and no further action can be taken. It cannot be reprinted, returned or refunded.
File errors, image resolution, typing errors, formatting errors, and any other issues present in the uploaded file is the responsibility of the customer and such jobs cannot be reprinted, returned or refunded. We make every effort to look for mistakes at print time, but cannot be responsible for it if we miss it. If we do see an error, we will stop the job, take it out of the queue and contact you. Errors in paper selection, single/duplex, bindery selection cannot be decided by us and is the responsibility of the customer. Please review your choices as you go thru these selections.
SHIPPING & DELIVERY DEADLINES:
All orders over $150 can be shipped FREE to one location if needed. Shipping time depends on Carriers. Orders under $150 is charged a flat $35.00 and shipped the most economical way. Papers in quantity gets quite heavy and the shipping is always more than the flat shipping charge. We cover the additional cost over the flat charge. If you require faster shipping, Priority Mail or faster shipping is available thru all carriers for additional Charges. We cannot be responsible for delays by the shipping carriers.
Shipments returned to us due to customer errors in filling out address information can be shipped again to the correct address once provided for the actual shipping cost. PLEASE RECHECK YOUR SHIPPING ADDRESS WHEN PLACING THE ORDER.
We take pride in beating estimated delivery dates. However, deadlines must be clearly specified in Job Notes while placing the order. We cannot be responsible for such deadlines, if it is not specified, selected and paid for. Such deadlines if communicated over the phone will not be binding unless an order is in our system which can be verified and confirmation is sent via email.
All jobs submitted are custom prepared for you according to your specifications and as such, cannot be stopped, cancelled, returned or refunded. If we can verify that any such job in question has not entered into production and can be stopped without any loss will be eligible for a refund with a minimum 5% charge. Jobs with mistakes on our part may be issued a refund, a store credit or a reprint for all or part of the job after a review.
The customer agrees and confirms ownership and/or publications rights to all content, artwork, photos and materials submitted for printing with us. Customer agrees to indemnify and hold harmless Kwik Kopy Printing #62 (aka Kwik Kopy @ Midtown) from any and all lost, profit, costs, expense and damages on account of any and all manner of claims, demands, action and proceeding that may be instituted against us on grounds that said printing violates any copyright or any proprietary right of any person, or that it contains any material that is libelous or scandalous, or invades any persons right to privacy or other personal right. The customer agrees to, at the customer’s own expense, promptly defend and continue the defense of such claim, demand, action or proceeding, that may be brought against us provided that we notify the customer with respect thereto.
We reserve the right to refuse any order for reasons such as, but not limited to, hate speech, offensive material, pornography/sexual imagery, or excessive unpleasant or abusive communications with our team members.